Email tracking
From Wikanual
Contents |
Email tracking
INTERDUBS can track which email address a visitor came from. We believe that visitor tracking is something that people should have the choice to do not, so that they can implement a privacy policy that is right for them and their clients.
The actual choices depend on the fact if an email goes to a single or multiple recipients:
Multiple recipients
Sending a link to multiple recipients will display 4 choices below the email text:
send each person individual email with email tracking default send each person individual email without tracking send each person individual email, list in email who has received it and add tracking send one email to everybody, show recipients in email header and do not track
The four menu settings combine multiple feature choice in a meaningful way:
sending each person individual email
(Option 1-3)
The system generates an email for each recipient. It is possible to add tracking if desired. The system can add a line in the content of the email sent that lists all recipients.
sending one email to every recipient
(Option 4)
The system sends the same email to multiple recipients. They will be listed in the email header. Since there is only one email content tracking of individual recipients is not possible.
tracking
When tracking is desired and possible then each visit will list the recipient email address in the logs. Tracking is helpful and can yield insightful information.
no tracking
We believe that a system needs to give people the choice to express the privacy policy that best aligns with their their client relationships, etc. Therefor INTERDUBS offers the choice to generate emails that contain links that have no tracking component in them. This is also helpful if the link in an email has been generated for general / public consumption like PR or other such applications.
Single recipient
Sending a link via INTERDUBS to a single recipient will display 2 choices below the email text:
send mail with track code. Log will show recipient_email_address_here for visits default send mail without tracking code
With the second choice the logs screen will displays well as the email log
email choice preferences / company email policy
Usually the system will remember a users choice on how to send out single and multiple recipients emails. It is possible to set a company email policy that will be used instead of the last choice that an admin made. The configuration for company email policy has the following options:
use last selected choice or default send each person individual email, list in email who has received it and add tracking send each person individual email with email tracking send one email to everybody, show recipients in email header and do not track send each person individual email without tracking
Please note that the order of the options is different from that in the actual email screen.
When an email goes to a single recipient the system will see if an option with tracking is selected will allow tracking respectively.
This configuration allows it to set a company (or look / login ) wide policy that will set the default while in the same time giving people the chance to alter the functionality for a single mailing.
The system indicates if a company policy was used to set the value that the options were set in the admin interface.
A user can override the setting manually for each email if needed.
Sending email with your own program
If you enter an email address and then click on the
SEND email with your own email program
on the first email screen then you still have email tracking abilities in the links that the system generated.
Multiple recipients
When you send an email to multiple recipients you can choose if you like to send an email that will respond to a REPLY ALL as expected or not. Emails that work with REPLY ALL can not have email tracking.
Visitor notification
You can have INTERDUBS send you an email when the person that received the link looks at it for the first time. Subsequent visits will not create another email.
In order to use this feature make sure to have the setting
when client visits send notification
enabled on the second email screen below the email text.
The Format of these notification emails can be configured via a configuration that is called
visit notification email body
Its default starts out like:
IDXHMTL_NTE_DATE IDXHMTL_NTE_EMAIL just visited your page "IDXHMTL_NTE_LOGINNAME" On this page: IDXHMTL_NTE_LOGLINK you can see which clips have been watched etc. The actual page: IDXHMTL_NTE_URL Have a wonderful day - and let us know how we can help IDXHMTL_NTE_CNAME INTERDUBS [email protected] 877 837 3827 The format of these emails can be changed via the configuration 'visit notification email body'
The keywords have the following meaning:
IDXHMTL_NTE_DATE Date when the person visited your link IDXHMTL_NTE_EMAIL email address of the visitor IDXHMTL_NTE_LOGINNAME name of the login / reel you sent IDXHMTL_NTE_LOGLINK link to the log page in the admin interface IDXHMTL_NTE_URL link to the page that the visit did go to IDXHMTL_NTE_CNAME short (link) name of your INTERDUBS segment
Download notification
A download link email can also generate an email. The format uses the same keywords as the visitor notification with one addition:
IDXHTML_NTE_FILENAME will be replaced by the first file downloaded.
In order for this feature to work make sure that visitor tracking is enabled.
The format of the admin notification email is currently:
IDXHMTL_NTE_DATE IDXHMTL_NTE_EMAIL just downloaded the file IDXHTML_NTE_FILENAME On this page: IDXHMTL_NTE_LOGLINK you can see a complete log of actions for this download. Have a wonderful day - and let us know how we can help IDXHMTL_NTE_CNAME INTERDUBS [email protected] 877 837 3827
Please get in touch if this should be configurable.